About Shipping at Cagetopia
When will my order ship and how long will it take to arrive?
All our products are made-to-order. Once your order is made and ready to ship, we’ll email you a tracking number. We ship from Spring, TEXAS (near Houston) and the transit time from us to your area is shown in the transit map below.
Please note, due to our central location, the MAJORITY of destinations are 2 to 3 DAYS of transit time.
Keep in mind weather and other unusual events can impact deliveries.
CHANGING a Package Address IN TRANSIT
To change a UPS delivery address while in transit, use the online UPS My Choice tool or the UPS Delivery Intercept service. Rerouting fees typically apply once a package is en route, and it generally adds 1–3 business days to your delivery time.
UPS Outbound from Texas
Days in Transit ESTIMATE for United States
The estimated transit times are quoted in full business days after the order has been processed, packaged, and shipped by Cagetopia and received by UPS.
Please be sure to TRACK your package for the estimated arrival date. You must notify us within 48 hours if it’s showing it was delivered and you did not receive it. The longer you wait to report a lost package, the harder it is to trace it.
UPS Customer Service number is 1.800.742.5877 or their Contact page.
Shipping cost is based on package dimensional weight
- Dimensional Weight vs. Actual Weight
Carriers charge by whichever is greater: dimensional weight or actual weight. Most of our products are lightweight, but due to the large size of our cage components, almost all of our shipping costs are affected by dimensional weight. In order to minimize the impact on shipping costs, we customize our boxes for optimal product fit to reduce shipping costs.
- Residential or zip code surcharges may apply
Some residential deliveries carry a higher rate, and a number of zip codes carry an additional surcharge by the carriers.
Why don't you offer Free Shipping?
Every company large or small must pay to ship their product to you. You’re paying for it somewhere. Our products are priced as is and not inflated to accommodate free shipping.
If we were to inflate our prices to cover shipping, we are then seen as too expensive. We're frequently compared to DIY pricing ("I can make it myself") where only basic material costs are noted, and shipping and labor are not factors.
It's a challenge and we prefer to err on the side of complete transparency and fairness.
My package didn’t arrive or it’s late.
Keep in mind the delivery date shown on the carrier website is estimated. This can change frequently while in transit due to weather, truck issues, and scanning discrepancies and are beyond our control. It is best to track your package frequently. We are not responsible for packages taking longer than expected.